Options for your Booking

Step 1:

Login to your customer account, or select to 'Create an account'. Having a booking with any of the Original Cottages family of brands may not necessarily mean you have an account. See here for more details on our customer accounts.

Step 2:

When viewing your bookings in your upcoming bookings list, you may be informed that your booking has options available. Select 'See options' to view the options applicable to your booking.

Step 3:

After selecting the option to transfer your booking, you can then select a start date from the calendar for your booking to transfer to. Available start dates for your length of stay show a guide price. Where the property is not available, the dates are coloured in grey.

Step 4:

On the next screen you will be able to review pricing between your original booking and your new booking before confirming your transfer. You can also return to the calendar to select an alternative start date if you wish.

Step 5:

After reviewing your pricing, you will be presented with a confirmation including your new booking reference.

Once your transfer is complete, your Upcoming Bookings list will update to show the status of your original booking and your new booking.

Step 1:

Login to your customer account, or select to 'Create an account'. Having a booking with any of the Original Cottages family of brands may not necessarily mean you have an account. See here for more details on our customer accounts.

Step 2:

When viewing your bookings in your upcoming bookings list, you may be informed that your booking has options available. Select 'See options' to view the options applicable to your booking.

Step 3:

After selecting the option to convert your booking into an E-voucher, you can then review the voucher terms of usage before confirming the creation of your E-voucher and cancellation of your booking.

Step 4:

You will be displayed confirmation of the creation of your E-voucher. When you are ready to use your voucher towards a new booking, you can select the E-voucher from the vouchers list in your Customer Account.

Step 1:

Login to your customer account, or select to 'Create an account'. Having a booking with any of the Original Cottages family of brands may not necessarily mean you have an account. See here for more details on our customer accounts.

Step 2:

When viewing your bookings in your upcoming bookings list, you may be informed that your booking has options available. Select 'See options' to view the options applicable to your booking.

Step 3:

From the options screen, select the option to cancel your booking. Selecting this option will allocate your payments for refund (less the £40 booking fee if paid on your booking) and cancel your booking. Refunds can take 28 days to be processed.

My booking does not show any options available:

Currently, we're only able to offer options on certain bookings where the options are applicable. In most cases, the following criteria need to be met:

• The booking start date is within the lockdown period
  • For properties located in England, this lockdown period is up to and including the 3rd July 2020. For properties located in Wales, this period is up to and including the 12th July 2020. We have to abide by local government advice and travel restrictions, and so these dates (or areas of restrictions) are subject to change.
• The booking status is 'Confirmed' or 'Confirmed Fully Paid'
  • Bookings that are in the provisional status cannot be transferred. Provisional bookings that have been accepted, but don't have any payment made on them, require some payment for us to be able to make the transfer. You can do this in your account bookings list with a minimum payment amount of £100. These funds will transfer with your booking with no additional fees incurred.
• The booking was made directly with an Original Cottages Family brand, or with a selected affiliate partner.
  • Bookings made with many of our affiliate partners are not currently available to transfer. This is because of the complex relationships we have with our partners in regards to payments and so forth. We are working to identify and allow bookings made with affiliate partners to be transferred, but these are being worked on in a priority order, with some proving more challenging than others.

The 'Transfer my booking' option isn't appearing on my booking:

Currently, we can only transfer bookings under the following conditions:

• The property owner has agreed to allow customers to make their own booking transfers
  • Whilst we're doing everything we can to get the agreement of homeowners, there are some who are yet to respond to us or wish to only permit transfers with certain conditions.

I've created or had an E-voucher created for me which I'd like to have refunded:

If you had created an E-voucher (or had your booking automatically converted into an E-voucher) prior to a change in our refunds policy, you may have the option to discard your E-voucher and request a refund. To do this:

1. Log-in to your Customer Account
2. Navigate to your vouchers list
3. Select 'View this voucher'
4. If applicable, you will see a link above the 'Use this voucher' button that will allow you to refund your voucher.
5. Once a refund request is completed, your voucher will not be able to be used for a future booking. Your refund may take 28 days to process.